Full Lodgement Service Agreement

1. SERVICE DESCRIPTION

1.1 Full Lodgement Service

The Full Lodgement Service provides you with comprehensive migration agent assistance for your 485 visa application, including:

(a) Complete preparation and lodgement of your 485 visa application by a registered migration agent
(b) One 30-minute consultation with your assigned migration agent
(c) Unlimited chat with your assigned migration agent until visa lodgement
(d) User-friendly steps and guidance through the OzPath Application
(e) Access to all core features of the OzPath Application (checklist, OzPal chatbot, news, calculators)
(f) Facilitation of government visa application fee payment

1.2 Service Commencement

Your Full Lodgement Service begins immediately upon successful payment processing. The service continues until your 485 visa application has been lodged with the Department of Home Affairs.

1.3 Visa Type Limitation

The Full Lodgement Service is exclusively for 485 visa applications. This service does not cover:

(a) Any other visa types or subclasses
(b) Visa appeals or reviews
(c) Migration advice unrelated to 485 visa applications
(d) Post-lodgement follow-up or correspondence with the Department of Home Affairs

1.4 Video Consultation

The Full Lodgement Service includes one video consultation with your assigned migration agent (up to 30 minutes maximum):

(a) This is a one-time consultation and cannot be split into multiple sessions
(b) The consultation will be conducted via video call
(c) You must schedule the consultation through the OzPath Application
(d) The consultation timing is flexible and can occur at any point during the service period
(e) If you do not use the consultation before visa lodgement, it will be forfeited
(f) The agent may extend the consultation at their discretion, but you have no entitlement to additional time

1.5 Unlimited Chat Service

"Unlimited chat" means:

(a) You may send an unlimited number of messages to your assigned migration agent
(b) Chat access is available from the moment you purchase the service until your visa application is lodged
(c) Migration agent responses may take up to 24 business hours
(d) Response times may vary depending on agent availability and complexity of inquiries
(e) Agents are not required to provide immediate or real-time responses
(f) Response times do not apply to weekends, public holidays, or outside standard business hours
(g) Chat access continues for 7 days after lodgement of your visa application, after which it will be terminated

1.7 Agent Responsibilities

Your assigned migration agent will:

(a) Review your eligibility for the 485 visa
(b) Advise you on required documents and evidence
(c) Prepare all visa application forms and supporting documents
(d) Review and verify all documents you provide
(e) Submit your complete visa application to the Department of Home Affairs
(f) Provide guidance and answer questions throughout the preparation process
(g) Facilitate payment of government visa application fees through OzPath

1.8 Service Limitations

The Full Lodgement Service does not include:

(a) Post-lodgement communication with the Department of Home Affairs
(b) Responding to requests for further information after lodgement
(c) Representation at interviews or hearings
(d) Appeals or reviews of visa decisions
(e) Additional consultation sessions beyond the included 30 minutes
(f) Chat access after visa lodgement
(g) Assistance with visa types other than 485

1.9 Service Duration

The Full Lodgement Service:

(a) Has no fixed time limit or expiry date
(b) Continues until your visa application is lodged with the Department of Home Affairs
(c) Chat access continues for 7 days after successful lodgement of your visa application
(d) May be terminated earlier in accordance with Section 6 of this Agreement
(e) Does not cover the period after lodgement while the Department of Home Affairs processes your application

2. PRICING AND PAYMENT

2.1 Service Fee

The Full Lodgement Service fee is:

(a) $689.00 AUD (excluding GST if applicable) for new purchases
(b) $670.99 AUD (excluding GST if applicable) when upgrading from Agent Chat or Agent Chat Plus subscriptions

2.2 Government Visa Application Fees

The service fee does not include government visa application fees. You acknowledge and agree that:

(a) Government visa application fees are separate from and additional to the Full Lodgement Service fee
(b) Government fees must be paid directly to the migration agent via bank transfer before your visa application can be lodged
(c) Payment details will be provided by your migration agent when your visa application is ready to be lodged
(d) The migration agent will facilitate the payment of government fees to the Department of Home Affairs on your behalf
(e) Government fees are set by the Australian Government and may change without notice
(f) Government fees are non-refundable once paid to the Department of Home Affairs
(g) Your migration agent cannot lodge your visa application until government fees have been paid in full

2.3 Payment Processing

All payments are processed securely through Stripe. By making a payment, you agree to Stripe's terms and conditions.

2.4 Additional Costs

You may incur additional costs not included in the service fee, including but not limited to:

(a) Visa application fee
(b) Police clearance certificates
(c) Health examinations
(d) Document certification or notarisation
(e) Obtaining documents from third parties or government agencies

3. UPGRADING FROM DIY PLANS

3.1 Upgrade Eligibility

If you currently have an active Agent Chat or Agent Chat Plus subscription, you may upgrade to the Full Lodgement Service at any time for $670.99 AUD.

3.2 Cancellation of Previous Subscription

Upon upgrading to the Full Lodgement Service:

(a) Your previous Agent Chat or Agent Chat Plus subscription will be immediately cancelled
(b) Any remaining time on your DIY subscription will not be refunded or credited
(c) You will no longer have access to DIY-specific features
(d) All chat history from your DIY subscription will be transferred to your Full Lodgement Service
(e) The Full Lodgement Service terms will supersede your previous DIY subscription terms

3.3 No Partial Refund for DIY Subscription

You acknowledge and agree that upgrading to the Full Lodgement Service does not entitle you to any refund or credit for:

(a) Your original Agent Chat or Agent Chat Plus subscription fee
(b) Any unused portion of your 3-month DIY subscription period
(c) Any unused features or services from your DIY subscription

4. REFUND POLICY

4.1 Limited Refund Circumstances

Refunds for the Full Lodgement Service are only available in the following circumstances:

(a) Agent misconduct as determined by OzPath in its sole discretion
(b) Breach of professional obligations by the migration agent as determined by OzPath
(c) Failure by OzPath to provide the service as described in this Agreement due to OzPath's fault

4.2 No Refund After Agent Contact

You acknowledge and agree that:

(a) Once you have initiated any contact with your assigned migration agent, you are not entitled to a refund except in cases of agent misconduct as specified in Section 4.1
(b) "Initiated contact" means sending any message to the migration agent through the OzPath Application
(c) This applies regardless of whether the agent has responded to your message
(d) Nothing in this section excludes, restricts, or modifies your rights under the Australian Consumer Law, including your right to a refund for major failures in service delivery

4.3 Non-Refundable Circumstances

No refund will be provided in the following circumstances:

(a) Change of mind after purchasing the service
(b) Dissatisfaction with migration agent advice or recommendations
(c) Delays in the visa application process caused by you or third parties
(d) Ineligibility for the 485 visa as determined by the migration agent
(e) Refusal or rejection of your visa application by the Department of Home Affairs
(f) Your failure to provide required documents or information
(g) Your decision not to proceed with the visa application
(h) Technical issues with your device or internet connection
(i) After your visa application has been lodged with the Department of Home Affairs

4.4 Government Fees Non-Refundable

Government visa application fees paid to the Department of Home Affairs are non-refundable under any circumstances, even if you receive a refund for the Full Lodgement Service fee.

4.5 Refund Process

If you believe you are entitled to a refund:

(a) You must contact OzPath support at contact@ozpath.au with details of your claim
(b) OzPath will investigate your claim and respond within 14 business days
(c) OzPath's decision regarding refund eligibility is final
(d) If approved, refunds will be processed within 14 business days to your original payment method

5. MIGRATION AGENT ASSIGNMENT

5.1 Agent Allocation

Upon purchasing the Full Lodgement Service, you will be automatically assigned to an available registered migration agent. During the initial launch period, all users will be assigned to the same migration agent.

5.2 Agent Qualifications

Your assigned migration agent:

(a) Is registered with the Migration Agents Registration Authority (MARA)
(b) Holds professional indemnity insurance
(c) Is bound by the Migration Agents Code of Conduct
(d) Has experience with 485 visa applications

5.3 Agent Unavailability

If your assigned migration agent becomes unavailable due to illness, leave, or other circumstances:

(a) OzPath will assign you to another registered migration agent
(b) The new agent will have access to your complete case history and chat records
(c) You will be notified of any agent change through the OzPath Application
(d) The terms of this Agreement remain unchanged regardless of agent reassignment
(e) If no other registered migration agent is available for reassignment, OzPath will provide you with a full refund of the Full Lodgement Service fee

5.4 No Agent Selection

You acknowledge and agree that you cannot request or select a specific migration agent. Agent assignment is at OzPath's sole discretion.

6. YOUR RESPONSIBILITIES

6.1 Accurate Information

You must:

(a) Provide complete, accurate, and truthful information to your migration agent
(b) Disclose all relevant facts that may affect your visa application
(c) Notify your agent immediately if any information changes
(d) Not withhold or misrepresent any information

6.2 Document Provision

You are responsible for:

(a) Obtaining and providing all required documents in a timely manner
(b) Ensuring all documents are genuine and unaltered
(c) Obtaining certified translations where required
(d) Uploading documents through the OzPath Application as instructed
(e) Responding promptly to document requests from your agent

6.3 Timely Communication

You must:

(a) Respond to your migration agent's messages within a reasonable timeframe
(b) Check the OzPath Application regularly for updates and messages
(c) Attend scheduled consultations at the agreed time
(d) Notify your agent if you will be unavailable for an extended period

6.4 Payment of Fees

You are responsible for:

(a) Paying the Full Lodgement Service fee before service commencement
(b) Paying government visa application fees through OzPath when requested
(c) Paying for any additional services such as translations, police checks, or health examinations
(d) Ensuring sufficient funds are available for all required payments

6.5 Following Agent Advice

While you are not obligated to follow your migration agent's advice, you acknowledge that:

(a) Your agent's recommendations are based on their professional expertise and knowledge of migration law
(b) Failure to follow agent advice may negatively impact your visa application
(c) OzPath and the migration agent are not responsible for outcomes resulting from your decision not to follow advice

7. LIMITATIONS AND DISCLAIMERS

7.1 No Guarantee of Visa Approval

You acknowledge and agree that:

(a) The Full Lodgement Service does not guarantee approval of your 485 visa application
(b) Visa decisions are made solely by the Department of Home Affairs
(c) OzPath and the migration agent have no control over visa processing times or outcomes
(d) The migration agent's role is to prepare and lodge your application to the best of their professional ability
(e) No refund will be provided if your visa application is refused or rejected

7.2 Eligibility Assessment

You acknowledge and agree that:

(a) Your migration agent will assess your eligibility for the 485 visa based on information you provide
(b) If the agent determines you are not eligible, they may advise you not to proceed with the application
(c) You are not entitled to a refund if you are found to be ineligible for the 485 visa
(d) The final decision to proceed with the application rests with you

7.3 Processing Times

You acknowledge and agree that:

(a) OzPath and the migration agent have no control over Department of Home Affairs processing times
(b) Processing times may vary and are subject to change without notice
(c) Delays in processing are not grounds for a refund
(d) The Full Lodgement Service ends upon lodgement, not upon visa decision

7.4 Third-Party Services

You acknowledge and agree that:

(a) Some services required for your visa application may be provided by third parties (e.g., translations, police checks, health examinations)
(b) OzPath is not responsible for the quality, timeliness, or accuracy of third-party services
(c) You are responsible for paying third-party service providers directly or through OzPath as facilitated
(d) Delays or issues with third-party services may impact your visa application timeline

7.5 Changes to Migration Law

You acknowledge and agree that:

(a) Australian migration law and policy may change at any time
(b) Changes to law or policy may affect your visa application or eligibility
(c) OzPath and the migration agent are not responsible for changes to migration law
(d) No refund will be provided if changes to law or policy affect your application

8. TERMINATION

8.1 Automatic Termination

The Full Lodgement Service automatically terminates upon:

(a) Successful lodgement of your 485 visa application with the Department of Home Affairs
(b) Your written notification to OzPath that you no longer wish to proceed with the service

8.2 Termination by OzPath

OzPath may terminate this Agreement immediately if:

(a) You breach any term of this Agreement or the General Terms of Service
(b) You provide false, misleading, or fraudulent information
(c) You engage in abusive, threatening, or inappropriate conduct toward OzPath staff or the migration agent
(d) You fail to pay required fees when due
(e) You fail to provide required documents or information after reasonable requests
(f) The migration agent determines that continuing the service would breach their professional obligations

8.3 Effect of Termination

Upon termination of this Agreement:

(a) Your access to chat with the migration agent will be immediately disabled
(b) You will retain access to core features of the OzPath Application (checklist, OzPal chatbot, news)
(c) Any unused consultation time or translation discount will be forfeited
(d) No refund will be provided except as specified in Section 4 of this Agreement
(e) You remain responsible for any outstanding fees or charges

8.4 Termination by You

If you choose to terminate this Agreement:

(a) You must notify OzPath in writing at contact@ozpath.au
(b) Termination will take effect immediately upon receipt of your notice
(c) You will not be entitled to a refund except as specified in Section 4 of this Agreement
(d) If your visa application has already been lodged, termination has no effect on the lodged application

9. PRIVACY AND DATA

9.1 Privacy Policy

Your personal information is collected, used, and stored in accordance with OzPath's Privacy Policy, available at www.ozpath.au/privacy. By using the Full Lodgement Service, you consent to the collection and use of your information as described in the Privacy Policy.

9.2 Information Sharing

You acknowledge and agree that:

(a) Your personal information and documents will be shared with your assigned migration agent
(b) Your information may be shared with the Department of Home Affairs as part of your visa application
(c) Your information may be shared with third-party service providers (e.g., translation services) as necessary
(d) All information sharing is conducted in accordance with Australian privacy laws

9.3 Data Retention

OzPath will retain your personal information and documents:

(a) For the duration of the service and for a reasonable period thereafter
(b) As required by law or professional obligations
(c) In accordance with the migration agent's record-keeping requirements

10. LIMITATION OF LIABILITY

10.1 Service Provided "As Is"

The Full Lodgement Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

10.2 Limitation of Liability

To the maximum extent permitted by law:

(a) OzPath's total liability under this Agreement is limited to the amount you paid for the Full Lodgement Service
(b) OzPath is not liable for any indirect, incidental, special, consequential, or punitive damages
(c) OzPath is not liable for loss of profits, revenue, data, or business opportunities
(d) OzPath is not liable for visa refusals, rejections, or delays by the Department of Home Affairs
(e) OzPath is not liable for errors or omissions in information you provide

10.3 Migration Agent Liability

You acknowledge and agree that:

(a) The migration agent is an independent professional bound by the Migration Agents Code of Conduct
(b) The migration agent holds professional indemnity insurance as required by law
(c) Claims arising from the migration agent's professional conduct may be subject to the agent's insurance coverage
(d) OzPath acts as a platform connecting you with the migration agent and is not responsible for the agent's professional advice or conduct

10.4 Australian Consumer Law

Nothing in this Agreement excludes, restricts, or modifies any consumer rights or guarantees under the Australian Consumer Law or other applicable laws that cannot be excluded, restricted, or modified by agreement.

11. DISPUTE RESOLUTION

11.1 Informal Resolution

If you have a complaint or dispute regarding the Full Lodgement Service:

(a) You must first contact OzPath support at contact@ozpath.au
(b) OzPath will investigate your complaint and respond within 14 business days
(c) Both parties agree to negotiate in good faith to resolve the dispute

11.2 Complaints About Migration Agent

If your complaint relates to the conduct of the migration agent:

(a) You may lodge a complaint with the Office of the Migration Agents Registration Authority (OMARA)
(b) OMARA contact details are available at www.mara.gov.au
(c) You should also notify OzPath of any complaint lodged with OMARA

11.3 Governing Law

This Agreement is governed by the laws of New South Wales, Australia. Any disputes arising from this Agreement will be subject to the exclusive jurisdiction of the courts of New South Wales.

12. GENERAL PROVISIONS

12.1 Entire Agreement

This Agreement, together with the General Terms of Service and Privacy Policy, constitutes the entire agreement between you and OzPath regarding the Full Lodgement Service and supersedes all prior agreements, understandings, and representations.

12.2 Amendments

OzPath may amend this Agreement at any time by:

(a) Posting the updated Agreement on the OzPath website
(b) Notifying you through the OzPath Application or via email
(c) Amendments take effect immediately upon posting unless otherwise specified
(d) Your continued use of the service after amendments constitutes acceptance of the updated terms

12.3 Severability

If any provision of this Agreement is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.

12.4 Waiver

No waiver of any term or condition of this Agreement will be deemed a further or continuing waiver of such term or condition or any other term or condition.

12.5 Assignment

You may not assign or transfer your rights or obligations under this Agreement without OzPath's prior written consent. OzPath may assign or transfer its rights and obligations without restriction.

12.6 Contact Information

For questions, concerns, or support regarding the Full Lodgement Service, contact:

Email: contact@ozpath.au